FAQ

This is a list of Frequently Asked Questions about myUCPH.

  1. Download and system requirements
  2. Log in
  3. Messages from KUnet and Absalon
  4. Messages and push notifications
  5. Personal timetable
  6. Log out

1. Download and system requirementsTil toppen

1.1 What are the requirements for my phone and operating system?

The app is available for iOS and Android. These platforms represent the majority of users so currently other operating systems are not supported.

  • From iOS 10 and iPhone 5 and later versions/models
  • From Android 6.0 and later models

1.2 Can I use the app when the phone is offline?

To use the app you need to be connected to the internet via your phone. This is because the app must check at login that you are a real user, and because it produces your personal content when opening.

1.3 Where can I find the app?

For iPhone, you download the app from App store, for an Android phone you download the app from Google Play. Search for ‘myUCPH’ and click ‘Install’.

1.4 Which languages can I choose?

The app is available in Danish and English. The app runs in a Danish language version if your phone is set to Danish, otherwise in an English language version. After login you can change languages from the menu.

2. LoginTil toppen

2.1 Who can use the app?

The app is for students but everyone with a login to KUnet can log in and see limited content. 

2.2 How do I log in?

To use myUCPH, you need a UCPH login, which is your username and password for logging in to KUnet. Your username is fixed and consists of three letters and three digits, for example abc123, while your password is something you have chosen yourself, subject to the UCPH password rules.

2.3 What if I have forgotten my password?

From the login page there is a link to help site regarding login, password and username. If this does not work you can contact the KU-IT Support.

2.4 I cannot log in, what do I do?

This may be due to a breakdown or service disruption on other systems used by the app but you should also check the following:

  1. Is your phone connected to the internet?
  2. Have you written your username and password correctly?
  3. Did you change your password recently (it may not have been effected yet)?
  4. Are you able to log in to the UCPH systems from a computer (check if you can log in to KUnet)?

3. Messages from Absalon and KUnetTil toppen

3.1 What are messages from Absalon and KUnet?

The messages in the app are aimed at UCPH students:

  • Absalon messages are important updates about your classes, for example cancellations or feedback on written work. They usually come from a teacher or fellow student.
  • KUnet messages are important updates about your study programme, for example exam information. They usually come from the administration.

3.2 Why have I no messages from KUnet?

Not all study programmes send out study messages via KUnet and therefore not all students receive such messages. You can check on the front page of KUnet (top left column - above the news box) if your study programme uses messaging.

3.3 Why have I no messages from Absalon?

Not all teachers use Absalon to send messages about their courses and therefore not all students receive such messages. However, Absalon messages should also come to you via email so you can check your UCPH email to see if there are any messages from Absalon. Please beware that only notifications from Absalon are pushed to the app, not bulletins.

3.4 Why can’t I reply to my Absalon messages in the app?

The app only displays the messages so you cannot reply to them. Absalon messages in the app are intended as quick updates about relevant issues such as cancellations.

4. Messages and push notificationsTil toppen

4.1 What are push notifications?

Push notifications are messages on your phone informing you that you have received a message in the app. A push notification may vary in form and function but mostly it will be a short text about new content and your phone will vibrate or make a sound.

4.2 Why do I get push notifications in the app?

This is a service to notify you about important messages of relevance to you.

4.3 What kind of push notifications will I get?

Students will receive three kinds of push notifications:

  1. New messages from Absalon (not  Absalon bulletins)
  2. New messages from KUnet
  3. Important information from UCPH (mainly in case of emergencies).

4.4 How often will I get push notifications?

It depends on how often there are new messages from your study programme. Some will receive more than others depending on the circumstances.

4.5 How can I turn off push notifications?

You can turn off push notifications in the following way:
 
iOS iPhone:

  1. Go to Settings on the phone (not in the app)
  2. Find myUCPH in the list of apps
  3. Click on it
  4. Click on Notifications
  5. Turn off  ’allow notifications’

Android (may depend on version and type):

  1. Go to Settings on the phone (not in the app)
  2. Choose program manager under system administration
  3. Find myUCPH in the list of apps
  4. Remove check mark in ’show notifications’

4.6 Can I turn push notifications back on again?

It is up to you to decide if you want to receive push notifications or not. Just follow the same procedure as described under ‘How can I turn off push notifications’?

5. Personal timetableTil toppen

5.1 Why can’t I see my timetable?

First check if you can see your timetable on the KUnet front page as usual. If not, there could be issues with the timetable service. If the timetable is available on KUnet, there could be issues in the app. In both cases, please contact KU-IT Support for help.

5.2 Why does my timetable show incorrect information?

The timetable information comes from the faculty course planners and in the case of errors please contact the study administration at your faculty.

5.3 How can I see which classes I have?

You can only see the current semester and it varies how soon timetables are ready before semester start. If your timetable is not ready by the start of the semester, you should contact the study administration at your faculty.

6. Log outTil toppen

6.1 How do I log out?

You log out through the menu > "Help & setup" > "Logout". Please beware that if you close the app without clicking on log out, you are not logged out.